What We Do at NAM


Our Mission

To strive to meet basic human needs through Neighbors helping Neighbors.


Our Vision

NAM’s vision, grounded in our mission and true to our values, is a community in which Neighbors care for Neighbors through our collaborative efforts with area congregations, community partners, donors, employees and volunteers. Resources are pooled and leveraged to meet basic needs and to help individuals regain their self-sufficiency, thereby creating a safer and more stable community for all.


Our Values

Northwest Assistance Ministries values: maintaining a strong commitment to our mission of meeting basic human needs through Neighbors helping Neighbors; fostering a spirit of respect and charity; striving for excellence in all we do; and strengthening connections with our spiritual, funding, employee and volunteer partnerships.


Our Discrimination Statement

It is the policy of Northwest Assistance Ministries to provide equal access to individuals applying for or receiving services. NAM staff and volunteers do not discriminate against person because of race, color, creed, religion, gender, gender orientation, gender identity, national origin, disability, age, genetic information or any other characteristic protected by law.

NAM complies with all Federal and State laws including the Americans with Disabilities Act, the Rehabilitation ACT of 1973, section 503 & 504, and Title IV of the Civil Rights Act of 1964.

From time to time, NAM gathers data from a racial point of view showing the break-down of various groupings receiving our services. This information provides the basis for affirmative action type data which state and national governments may implement for specialized programs. The use of this data does not imply racial discrimination.

NAM will not tolerate or condone any form of discrimination of any kind and is prepared to take immediate corrective action.


Our Diversity Statement

At Northwest Assistance Ministries, diversity and inclusion inform every aspect of our work. We understand from experience that the best solutions are crafted from diverse perspectives and stakeholders. Our board of directors, staff, and volunteers come from many walks of life and reflect the many faces that the make up our community. Inclusion is essential to what we do. Inclusion creates and strengthens our community and advances the common good. To be a diverse and inclusive organization is fundamental to NAM providing the best practices in service provision. We actively seek input and fully engage a broad range of partners to help us develop solutions that will result in a long-lasting change. As an organization, we will continue to leverage and build upon the talents, strengths, and opportunities that are available in our community.


Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This policy applies to all information received by Northwest Assistance Ministries, both online and offline, on any Platform (“Platform” includes the NAM website and mobile applications), as well as any electronic, written, or oral communications.


The Information We Collect

This notice applies to all information collected or submitted on the NAM website. On some pages, you can order contact us or make a donation. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.


The Way We Use Information

We use the information you provide about yourself when making a donation only to process that donation. We do not share, sell, rent or lease this information with outside parties. We use the information you provide about someone else when making a donation only to notify that person that a gift has been made in their honor. We do not share, sell, rent or lease this information with outside parties.  We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared, sold, rented or leased with outside parties. Finally, we never use share, sell, rent or lease the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.



NAM collects personal information about individuals in a computer system called a Homeless Management Information System (HMIS) for reasons that are discussed in our HMIS PRIVACY POLICY.  We may be required to collect some personal information by organizations that fund the operation of our programs.  Other personal information that we collect is important to run our programs, to improve services for individuals, and to better understand the needs of individuals.  In order to provide or coordinate individual referrals, case management, housing or other services, some client records may be shared with other organizations that are required to have privacy policies in place in order to protect your personal information. Access to HMIS records, case records and other confidential information will be limited to staff members. Confidential information will not be released without a client’s written approval except in the event that a medical, mental health, legal, or other emergency arises in which notification is necessary.


Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.


How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting the Development Department at (281) 885-4608. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


How To Contact Us

Should you have other questions or concerns about these privacy policies, please contact us or call the Development Department at (281) 885-4608.