Current Openings

Department: Family Violence Center

Location: Houston, TX 77090

FLSA Status: Non-exempt, 40 hrs./week

Salary: $18.00/hr.

Posted: 4/17/2025

Responsible for:

The Community Outreach Specialist is responsible for coordinating three events per year including Domestic Violence Awareness Month (October), Sexual Assault Awareness Month (April), and Teen Dating Violence Awareness Month (February) and providing awareness and education to the community throughout the year regarding domestic violence and sexual assault.

Description:

· Coordinate three main FVC events per year.

· Participate in community related events such as fairs and festivals.

· Work with FVC team to provide domestic violence and sexual assault presentations.

· Develop strong rapport in the community with the goal of increasing the Family Violence Center’s visibility.

· Evaluate the effectiveness of the area events.

· Compile monthly program reports.

· Serving as liaison to community agencies to facilitate services for NAM participants.

· Develop working relationships internally and with external agencies.

· Attend NAM and FVC staff meetings, staff events, community events, and fundraising activities as scheduled.

· Flexible work hours as needed to promote FVC’s mission.

· Actively participate in NAM’s Continuous Improvement processes.

Supervisory Responsibilities: N/A

Education and Experience Requirements:

· Associate’s Degree (A.A.) or equivalent from two-year college or technical school; or 2-4-year related experience and/or training; or equivalent combination of education/experience.

· Prior experience working with victims/survivors of domestic violence and/or sexual assault preferred.

· Meeting management and/or event coordination experience preferred.

Computer Skills:

· Database Software - familiar

· Internet Software - familiar

· Spreadsheet Software (Excel) - required

· Word Processing Software (Word) - required

· “Microsoft Office” - required

Special Requirements (Certificates, Licenses, Skills, Special Machines):

· Must demonstrate an understanding of domestic violence and sexual assault related programming, working with volunteers, knowledge of community education, public speaking, developing materials, and event coordination.

· Must have reliable transportation.

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Community Outreach Specialist” in the subject line.

Only résumés forwarded to resumes@namonline.org will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.

Department: Family Violence Center

Location: Houston, TX 77090

FLSA Status: Non-exempt, 40 hrs./week

Salary: $21.50

Posted: 7/25/2025

Responsible for:

The Sexual Assault Case Manager (Advocate) is responsible for accompanying sexual assault victims/survivors during hospital interventions, aiding them in obtaining FVC services, and providing support to the FVC client services team.

Description:

· Aid the FVC Key Staff in evaluation of the hospital accompaniment program, including staffing

· Serve as the point-person for troubleshooting client files, processes, and procedures regarding sexual assault cases

· Facilitate client access to FVC services, NAM services and outside agencies

· Provide intervention services during victim/survivor hospital intervention, according to prescribed protocol

· Provide back-up support to the FVC Hotline to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate

· Periodic coverage of the FVC after-hours, on-call cell phone to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate

· Conduct telephone and face-to-face client intake interviews to determine client needs, client eligibility for services, and develop client safety plan

· Case management of FVC sexual assault client cases, as assigned, including safety planning, accompanying client for hospital, law enforcement, and court appointments, when requested, assisting the client to set appropriate goals, and re-assess goals when needed

· Participate in the monthly review of assigned client files with DV Services Manager; including review of file contents, service eligibility, client safety, client goals and referrals

· Actively participate in on-going safety planning with FVC clients and Hotline callers

· Staff client concerns with Key Staff including definition of problems, eligibility for services, and identifying appropriate referrals

· Ensure and protect client confidentiality

· Produce statistical and narrative reports, as required by NAM, FVC or funders

· Operate within budgetary guidelines and in compliance with grant funding

· Develop working relationships internally and with external agencies

· Maintain client files and all relative paperwork per FVC guidelines and policies

· Facilitate data entry in NAM’s database(s) and checking accuracy

· Assist in the training of new staff, volunteers, and student interns

· Attend NAM and FVC staff meetings, staff events, community events, and fundraising activities as scheduled

· Flexible work hours as needed to promote FVC’s mission.

· Supervisory Responsibilities: N/A

Education and Experience Requirements:

· Bachelor’s degree from a four-year college or university and a minimum of three years’ experience working in a social service agency or equivalent combination of education and experience.

· One-year experience with SANE accompaniment is required.

Computer Skills:

· Database Software - familiar

· Internet Software - familiar

· Spreadsheet Software (Excel) - required

· Word Processing Software (Word) - required

· “Microsoft Office” - required

Special Requirements (Certificates, Licenses, Skills, Special Machines):

Must have dependable transportation.

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Sexual Assault Case Manager (Advocate)” in the subject line.

Only résumés forwarded to resumes@namonline.org will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.

Data Entry Clerk

Client: Northwest Assistance Ministries   

Department:  Family Violence Center

Location: 15555 Kuykendahl Rd., Houston, TX 77090

FLSA Status: Non- exempt, Full time – 40hrs/week

Salary: $16.00 per hour

Posted: September 29, 2025

Position Summary:

The Data Entry Clerk is responsible for entering required data in to the NAM client database.  The position is also responsible for collecting program data submitted to HHSC on a monthly basis.  Position will be responsible for professionally interfacing with NAM staff, volunteers, clients, community partners, as well as the FVC team. 

ESSENTIAL DUTIES AND RESPONSIBILITES:

·         Data entry of client and service information into all data base systems used in the Family Violence Center.

·         Entering new client information and updating client information into all data collection systems

·         Assisting staff /volunteers/student interns during intake interviews, as needed.

·         Maintain client files, per FVC guidelines and grant requirements.

·         Maintain the digitized Children’s Therapeutic File process for closed children’s files.

·         Maintain and ordering program office supplies.

·         Assist with the processing of vendor invoices and FVC recordkeeping.

·         Facilitate the records retention process, as outlined in FVC policy.

·         Collecting and distributing inter-office mail to ensure its completion at a minimum of twice daily.

·         Ensuring and protecting client confidentiality.

·         Produce statistical and narrative reports, as required by NAM, FVC or funders.

·         Operating within budgetary guidelines and in compliance with grant funding.

·         Develop working relationships internally and with external agencies.

·         Facilitating data entry in NAM’s database(s) and checking accuracy.

·         Assisting in the training of new staff, volunteers, and student interns.

·         Attending NAM and FVC staff meetings, staff events, community events, and fundraising activities as scheduled.

·         Flexible work hours as needed to promote FVC’s mission.

·         Other duties may be assigned.

EDUCATION, CERTIFICATIONS AND LICENSES REQUIRED

·         High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

·         Experience with human service, social service or victim service environment a plus.

COMPUTER SKILLS

·   Database Software - familiar

·   Internet Software - familiar

·   Spreadsheet Software (Excel) - required

·   Word Processing Software (Word) - required

·   “Microsoft Office” - required

LANGUAGE SKILLS

·         Ability to read and comprehend simple instructions, short correspondences, and memos.  Ability to effectively present information in one-on-one and small group situations to customer, clients, and other employees of the organization.

SPECIAL REQUIREMENTS (Certificates, Licenses, Skills, Special Machines): 

·         Must have reliable transportation

PHYSICAL DEMANDS:

·         Ability to stand/walk/sit/use hands to finger, handle or feel/reach with hands and arms/climb or balance/stoop, kneel, crouch, and ability to lift up to 10 pounds.  No special vision requirements.

TO APPLY:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Data Entry Clerk ” in the subject line.

Only resumes forwarded to resumes@namonline.org will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.

Resale Sales Associate

Client: Northwest Assistance Ministries   

Department:  NAM Resale Store

Location: 15555 Kuykendahl Rd., Houston, TX 77090

FLSA Status: Non-exempt, Full time – 30 hours/week

Salary: $13.00/hr.

Posted: September 29, 2025

 Position Summary:

This position is responsible for cashier duties in the Resale Store, including customer service and cash handling. This position will properly open, close and maintain the successful operation of the store. This position is responsible for merchandising, inventory selection and rotation and excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITES:

·         Handles customer purchase transactions using cash register and cash handling standards. 

·         Assists with open and closing procedures, cash office procedures, verifying cash drawers and completing sales reports. 

·         Understand and ensure that the proper security procedures are followed for store openings and closings; including ensuring that alarms are correctly armed and disarmed. 

·         Always Maintain possession of store keys; ensuring keys are not allowed to be duplicated. 

·         Drive sales and increase store productivity; manage and control shrink to an acceptable level. 

·         Advises Management of any shortages or overages.  

·         Prepare bank deposits according to standard practices and procedures, ensuring that deposits are properly secured in the safe before leaving the store. 

·         Ensure customers receive outstanding service by creating a friendly environment, resolving customer service issues quickly, and maintaining standards.  

·         Communicatee and work with associates, customers, and volunteers in a professional and courteous manner. 

·         Maintain all merchandising standards, display presentations, and signage standards.  

·         Actively select inventory for store merchandising to rotate and remove old inventory from sale.   

·         Maintain store appearance by ensuring cleanliness and tidiness daily by following our daily routine for store maintenance. 

·         Attend required training classes as needed. 

·         Attend department staff meetings, staff events, and fundraising functions as required. 

·         Comply with workplace safety procedures. 

·         Operates trash compactor in safe manner. 

·         Adhere to all Company policies and procedures. 

·         Help in the warehouse; assisting donors, sorting inventory, disposing of trash, general housekeeping, merchandising inventory. 

·         Other duties may be assigned. 

SUPERVISORY RESPONSIBILITIES:

·         Provide direction for volunteers and community service workers assigned to their area(s).  

EDUCATION, CERTIFICATIONS AND LICENSES REQUIRED

·         High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience. 

COMPUTER SKILLS

·         Microsoft Office Applications, especially Word and Excel. 

·         Basic Internet browser, searches, mapping web applications. 

SPECIAL REQUIREMENTS (Certificates, Licenses, Skills, Special Machines): 

·         Sales and Customer Service.

·         Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratios, and percentage and to draw and interpret bar graphs. 

PHYSICAL DEMANDS

·         Ability to stand, walk, sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk, hear, taste and smell up to over 2/3 of the time. 

·         Ability to lift up to 10 pounds up to over 2/3 of the time 

·         Close vision (clear vision at 20 inches or less) 

·         Distance vision (clear vision at 20 feet or more) 

To Apply:

For consideration, please email your cover letter and resume as an attachment to resumes@namonline.org with the job title “Resale Sales Associate ” in the subject line.

Only resumes forwarded to resumes@namonline.org will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.