Current Openings


LEAD SALES ASSOCIATE

Department: Resale
Location: 15555 Kuykendahl Rd., Houston, TX 77090
FLSA Status: Full-time hourly/Non-exempt
Salary: $11.25/hr., 30 hours/week
Posted:  04/12/2021

Essential Duties:

  • Handles customer purchase transactions using cash register and cash handling standards.
  • Assists with open and closing procedures, cash office procedures, verifying cash drawers and completing sales reports.
  • Understand and ensure that the proper security procedures are followed for store openings and closings; including ensuring that alarms are correctly armed and disarmed.
  • Maintain possession of store keys at all times; ensuring keys are not allowed to be duplicated.
  • Drive sales and increase store productivity; manage and control shrink to an acceptable level.
  • Advises Management of any shortages or overages.
  • Prepare bank deposits according to standard practices and procedures, ensuring that deposits are properly secured in the safe before leaving the store.
  • Ensure customers are receiving outstanding service by creating a friendly environment, resolving customer service issues quickly, and maintaining standards.
  • Communicatee and work with associates, customers, and volunteers in a professional and courteous manner.
  • Maintain all merchandising standards, display presentations, and signage standards.
  • Actively select inventory for store merchandising to rotate and remove old inventory from sale. 
  • Maintain store appearance by ensuring cleanliness and tidiness on a daily basis by following our daily routine for store maintenance.
  • Attend required training classes as needed.
  • Attend department staff meetings, staff events, and fundraising functions as required.
  • Comply with workplace safety procedures.
  • Operates trash compactor in safe manner.
  • Adhere to all Company policies and procedures.
  • Other duties may be assigned.

Supervisory Responsibilities:    

Provide direction for volunteers and community service workers assigned to their area(s).

Computer Skills:

  • Microsoft Office Applications, especially Word and Excel.
  • Basic Internet browser, searches, mapping web applications.

Education/Experience:   

High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience. 

Special Requirements (Certificates, Licenses, Skills, Special Machines):

  • Sales and Customer Service

To Apply:

For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title “Lead Sales Associate” in the subject line.

Only résumés forwarded to [email protected] will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.


CLIENT INTAKE SPECIALIST (Grant Funded)

Department: Client Services
Location: 15555 Kuykendahl Rd., Houston, TX 77090
FLSA Status: Hourly/Non-exempt
Salary: $16.35/hour, 40 hours/week
Posted: 4/05/2021

Description:

· Assess needs of individuals and/or families.

· Interview clients and evaluate during the intake interview for appropriate program services and/or referrals.

· Contact/Schedule CCPH/Diversion client appointments.

· Process walk-in requests for emergency food assistance referrals for other basic needs.

· Provide information on services provided by NAM.

· Make referrals to other programs or external resources as determined by conversation with client.

· Enter client data in NAM/HMIS systems and Excel spreadsheets, creation of spreadsheets.

· Process applications for various types of assistance (the process includes working with a set of files, printing documents, conducting phone interviews with clients and landlords, monitoring emails and fax machines for incoming documents and maintaining file organization.

· Communicate file status to clients.

· Review the information updates prior to your shift / or attending the update meetings on changes or updates in program policy and procedures.

· Act as a liaison with other staff or community partners with referrals and transitioning of clients.

· Interview clients individually/families assessing their situations, capabilities and problems, to determine what services are required to meet their needs.

· Monitor and maintain office equipment.

· Maintain confidentiality and show discretion.

· Represent the organization in an ethical and professional manner.

· Provide office support services so as to ensure efficiency.

· Remain calm under pressure.

· Adhere to agency policies and procedures.

· Assist with Back to School and holiday projects.

· Set priorities, plan, organize and compete tasks on time.

· Attend NAM staff meetings, staff events and fundraising activities as scheduled.

· Help with auditing files as assigned by supervisor.

· Bilingual preferred.

Education and Experience Requirements:

· Bachelor’s degree

· Minimum of two years of experience in crisis intervention, mental health, homelessness, or related human services.

· Or a high school diploma or general education degree (GED); and at least five years of experience years of related services.

To Apply:

For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title “Client Intake Specialist (grant-funded)” in the subject line.

Only résumés forwarded to [email protected] will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.


SENIOR DESKTOP ADMINISTRATOR

Department: IT
Location: 15555 Kuykendahl Rd. Houston, TX 77090
FLSA Status: Full-time/non-exempt, 40 hrs./wk.
Salary: $45,000 – $51,000 annually
Posted: 04/01/2021

Position Summary:

The Senior Desktop Administrator manages all user devices (PCs laptops, tablets, phones, etc.) on the network, including configuration, troubleshooting and solution implementation.

Responsible for:

  • Provide technical support to staff and volunteers on desktop equipment on the network in a Windows environment.
  • Configure, install, repair and troubleshoot devices, utilizing Windows 10, Microsoft Office 19/365 and other software.
  • Manage meeting equipment.
  • Troubleshooting printer/copier connectivity when needed.
  • Ensure connectivity and security for all devices, utilizing Symantec Antivirus, etc.
  • Assist in maintaining VOIP phone system, deploying devices when required.
  • Create documentation when needed for staff use of devices or software.
  • Create and manage users in MS Active Director/Office 365.
  • Manage user accounts in database software.
  • Lead IT volunteers in projects around equipment.
  • Interest in and capable of being coached on professionalism, technology and business processes.

Education and Experience Requirements:

Bachelor’s degree from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

  • Experience with databases, networks, update management
  • Knowledge of security systems, data backup and recovery
  • OS familiarity
  • Problem solving aptitude and resourcefulness
  • Communication skills

Preferred Skills:

  • System administrator
  • Security Software management
  • Active Directory

Computer Skills:

  • Active Directory
  • Office 365
  • Research/Solutions via Google
  • ConnectWise
  • Microsoft Word 2019
  • Excel 2019
  • PowerPoint 2019
  • Outlook 2019/Office 365

To Apply:

For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title “Senior Desktop Administrator” in the subject line.

Only résumés forwarded to [email protected] will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.


MANAGER OF HOUSING SERVICES (Grant Funded)

Department: Client Services
Location: 15555 Kuykendahl Rd., Houston, TX 77090
FLSA Status: Salaried/Exempt
Salary: $50,000 annually (grant-funded)
Posted:  04/01/2021

Position Summary:

This key position manages NAM’s Supportive Housing Programs, Homeless Prevention (ESG), Diversion and other housing programs awarded to the agency to ensure that program requirements are being met.

Essential Duties:

  • Responsible for program administration, service monitoring as well as ensuring all procedures follow regulatory and agency mandates.
  • Client screening and program staff case assignment; coordinate and supervise housing case management activities including, but not limited to client service plans, residential logistics, psychological support, eviction prevention, living skills and safety education, tenant advocacy with landlords and housing courts, vocational services, client rehabilitation, etc.
  • Maintain contracted levels of client services by building and maintaining relationships with the Harris County Continuum of care and The Way Home Program, other local agencies, programs and service providers.
  • Assures feedback from program participants is solicited by staff through regular use of the agency Client Satisfaction Survey or other approved means
  • Ensures program files and paperwork are kept up to date and in compliance with program requirements.
  • Ensure that all program services are in-line with Housing First and other best and evidenced-based practices effective with the chronically homeless population.

Supervisory Responsibilities:    

  • This position currently manages (2) housing case managers (Supportive Housing Program), (1) Case Manager Homeless Prevention (ESG) and (1) Diversion Case Manager. This manager is expected to manage all housing related program and staff awarded to NAM.

Education and/or Experience Requirements:   

This position requires a bachelor’s degree and at least five years of experience managing or working in federal housing programs.

Preferred:
Thorough knowledge of HUD guidelines and comprehensive knowledge of needs of citizens in the local community.

Computer Skills:

  • Experience in Microsoft Word (required)
  • Outlook (required)
  • Excel (familiarity)
  • Internet/Intranet (required)
  • Accurate and fast typing (required)
  • Data Entry (required)
  • Telecommunication (required)

Special Requirements (Certificates, Licenses, Skills, Special Machines):

Must have dependable transportation, valid Texas Driver’s license and Insurance, clean driving record.

To Apply:

For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title “Manager of Housing Services” in the subject line.

Only résumés forwarded to [email protected] will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.


PROGRAM ASSISTANT (Grant-Funded)

Department: Client Services
Location: 15555 Kuykendahl Rd., Houston, TX 77090
FLSA Status: Contract position, grant-funded through 12/31/2021
Salary: $14.00/hr., 40 hours/week
Posted:  03/12/2021 

Essential Duties:

  • Assist and support ERAP project staff in project efforts.
  • Providing information and referral services to callers.
  • Taking clear and concise messages for project staff and volunteers.
  • Performing clerical duties as needed
  • Assist in documenting the intake process.
  • Assess each participant’s/family’s understandings of project information.
  • Answer incoming calls to department as needed and route to appropriate contractor.
  • Attend department staff meetings, staff events and NAM meetings as required.
  • Perform other departmental administrative duties as assigned
  • Other duties as assigned.

Computer Skills:

  • Database Software
  • Internet proficiency
  • “Microsoft Office”, especially Word and Excel

Supervisory Responsibilities:    

N/A

Education and/or Experience:   

  • Associates degree or 5 years of experience equivalent working as an administrative assistant.
  • Bilingual English/Spanish preferred, but not required

Special Requirements (Certificates, Licenses, Skills, Special Machines):

  • Must demonstrate thorough understanding of social service organizations and public benefits, managed care practices, social work ethics, and previous experience providing individual intensive case management.
  • Ability to work effectively with diverse and underserved populations. Excellent verbal and written communication, organizational, and computer skills (Word, Excel, Outlook).

To Apply:

For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title “Program Assistant (grant-funded)” in the subject line.

Only resumés forwarded to [email protected] will be considered.

No walk-ins or phone calls please.

*All applicants must be able to pass a background check.


###