Assistance – Emergency Basic Needs Program
Appointment Line: (281) 583-5600
We are currently experiencing a high volume of calls. If you get a busy signal please try again, we are here to help.
NAM has allocated all rental assistance for January. If you need assistance with rent we recommend calling the United Way hotline at 2-1-1. NAM will start accepting requests for February rental assistance on January 27.
If you are in need of assistance, the first step is to fill out our intake form. You can also call the appointment line at (281) 583-5600 to schedule an appointment for an interview. An interview is essential to determine your family’s needs and which resources can best address those needs. Having an appointment will not guarantee qualification for financial assistance. Applicants must have a paid emergency expense or loss of income within the preceding 45 days.
The appointment line is open Monday through Friday from 9 a.m. to Noon and 1 p.m. to 3 p.m. The line will be open during these times unless all available appointments have been filled; appointments are scheduled for the next day. (Extended appointment hours are available on Tuesday evenings from 5 p.m. to 7 p.m.) We are currently experiencing a high volume of calls. You may get a busy signal. We encourage you to keep calling, we are here to help.
About the Emergency Basic Needs Program
Emergencies come in all shapes and sizes. Sometimes it’s a job loss, a health crisis, or the loss of a spouse; other times a natural disaster impacts entire neighborhoods.
No matter the cause, the Emergency Basic Needs program at NAM stands ready to provide temporary assistance, assessments, and referrals so neighbors can get back on their feet.
The EBN program provides a variety of emergency help including food, clothing, prescriptions, gasoline vouchers, bus tokens, and financial help with rent or mortgage. Families can also qualify to receive school supplies, as well as holiday food and toys. (NAM’s EBN program does not provide assistance with utility bills – for help with utilities, please call the United Way Help Line at 2-1-1.)
A satellite office of Harris County Social Services is also located at NAM for the convenience of NAM’s clients. You will need to contact HCSS at (713) 696-7900 to schedule an appointment.
EBN strives to provide the best, most strategic help to those facing a crisis. For many, a small amount of assistance can bridge the gap and lift them to their feet so they can stand once again.
The Assistance Program accepts clients living in the following 18 zip code areas: 77014, 77032, 77038, 77050, 77060, 77064, 77066, 77067, 77068, 77069, 77070, 77073, 77086, 77090, 77373, 77379, 77388 and 77389.
If someone does not reside within those ZIP codes, NAM staff members refer the individual to the neighboring agency that serves the area where he or she resides.