NAM clients often receive more than one service and participate in more than one of the 9 program areas. NAM truly is a “one stop shop” for services. One of the most effective and cost-efficient charities in the community, NAM is a good steward of the resources it receives. Our recent annual audit indicates that $0.90 of every dollar donated in the 2010-2011 fiscal year went to direct services.

The Assistance Program served 15,753 people last year.  Emergency assistance addressed basic needs including; shelter, clothing, transportation, prescription medicines and referrals. The Back to School Project provided 2,280 children with school supplies, enabling the students to return to school ready to learn. The 2010 Holiday Project provided 1,842 families with holiday dinners and groceries as well as toys and gifts for 2,068 children and teens. In addition, 740 clients were interviewed for SNAP (food stamp) benefits through collaborative efforts.

The Children’s Clinic offers primary health care for children from infancy to age 18 and completed 10,061 patient visits and case management for 2,858 children. On average patients visited the Clinic 3 or 4 times during the year. The Clinic’s annual Shot Blitz provided 907 immunizations to 263 children. Through a collaborative partnership 792 children were connected to health insurance benefits. The Clinic’s Reach out and Read Program has provided 1,300 age appropriate books for each new well child visit.
 
The Family Violence Center (FVC) provided crisis intervention, support groups, safety planning, adult and children’s counseling, emergency shelter, legal advocacy and education to 19,030 individuals. This total includes 12,298 FVC Hotline calls from victims in crisis or individuals seeking assistance. In addition, the Youth Education Program presented anti-violence programs to 15,659 middle and high school students. The FVC collaborates with area universities to provide opportunities for graduate students seeking to fulfill internships. Interns accounted for 2,340 volunteer hours.

Through the Fifty Plus program, 224 senior members visited the center on average 25 times each for a total of 5,507 activities. These activities are designed to enhance socialization, physical fitness, and mental capacities. In addition, through Senior Wheels and NAM transport, volunteers provided 667 rides to seniors needing transportation to address their basic needs such as medical appointments or to the local grocery store.

The Food Pantry provided 10,250 grocery orders for well-balanced meals to over 14,737 people. As part of the Senior Food Program, 91 low income seniors received supplemental groceries every month.

The Interfaith Hospitality Network provided 2,432 shelter nights to 69 adults and children transitioning from homelessness. Staff provided 801 hours of case management and ensured the provision of parenting, life skills classes and support for substance abuse, mental health, and family issues. Eighteen (18) host congregations completed over 17,000 volunteer hours to assist families with shelter, meals and activities for children.

Through the Learning Center, 38,782 hours of instruction were provided to 361 students in Adult Basic Education and GED, English as a Second Language, English Literacy, Civics, Computer Training, and Career Development & Training. The Learning Center served approximately 153 students each month through ongoing classes.

Meals on Wheels provided 107,590 nutritious meals to 525 homebound seniors and disabled adults each weekday and 75 individuals on Saturdays. In addition, 88 low income senior clients received monthly grocery deliveries to supplement their food budget.

The Shelter and Energy Assistance Program distributed just under $1.6 million in assistance to 987 people.  Funded by government grants, this program is geared to prevent homelessness and to help homeless families become self-sufficient.  In addition, $1.1 million was distributed to help pay energy bills for 1,404 seniors, disabled adults and families.